I’ll give you the short version:

1) I Made the mistake of buying a Blackberry from a Sprint Telemarketer. I travel extensively, and was in need of a new phone so I was actually glad the guy called. He told me that Sprint was offering a special price with rebates galore. Hey, Sign me up! I purchased the phone using a Visa card. The phone I ordered was the wrong one so I went to the Sprint store to excange it for an upgraded
Blackberry World Phone. The store didn’t have one in stock, however
the clerk kindly handed me their phone to order it from another
department. The clerk then did an exchage using my Visa at the cash
register, and my new phone arrived at my home two days later. Cool.

2) Since I’m not exactly a tech-savvy phone genius, I returned to the Sprint store to get some help setting up my new Blackberry. They were marginally helpful, however they got me fixed up nonetheless.

3) I chose the Blackberry World Phone because as I said, I travel
extensively. I was leaving for China in a few days and just as I do every month, I dial *3 to pay my Sprint bill. I was a bit shocked when the lovely robo-woman told me that my new balance was $1100.00! As I said, I purchased one phone, exchanged it for another, all on my Visa card. My normal phone bill is around 100.00 per month, and now I’m looking at an $110.00 phone bill! I called “customer service” immediately to get to the bottom of it.

Oh my God! I spent two days, and a total of 9 hours on the phone
dealing with one idiot after another. In two days, I spoke with 29 different people. I was hung up on, mysteriously disconnected with, put on perma-hold, and treated like dirt by these evil mutants employed by Sprint. I was yelled at, called a liar, insulted in a half a dozen other ways, and still nobody could figure out why my phone bill was $1100.00.

I had only two days to go until I’m on a plane for China, and I’m
going through a living hell with Sprint!

On the third day, I return to the Sprint store to try to resolve the
issue. The manager of the store dialed some kind of secret magical
number and handed me their phone to speak with some big chief, or the “King of Sprint”, or whatever. The guy was very pleasant, and tried to help me unravel the whole mess. Turns out, I was charged for three phones. They charged my Visa bill, and there were overlapping charges on my Sprint bill. He credited me for part of the damage, however I was told that the credit for $700.00 on my Sprint bill wouldn’t show up
until my next montly statement.

At this point, I was just happy to know that I had a working telephone
to take to China, and I was glad to know that the issue was more or
less resolved. Had I not been on such a hectic travel schedule, I
would have dropped Sprint immediately.

4) One month later: I return from China, dial *3 to pay my Sprint
Bill, only to hear robo-woman’s voice telling me that I’m past due for the amount of $700.00. Now, I’ve never been late with paying my Sprint bill. In fact, I usually pay early. I’ve been a loyal Sprint customer for eight years.I didn’t use my phone in China, except to answer annoying messages from Sprint which I was recieving daily.(Apparently, when you have an open dispute with them, they try to annoy you into submission by hounding you to death across the globe. You can run,but you can’t hide!)

So once again, rather than go through another two days of degradation trying to resolve anything on the phone with “customer service”, I
drive to the Sprint store. During my jet-lagged attempt to get some
answers from the guy in the store, I was told that this was somehow my
fault because “we told you it would take a month for the credit to show up on your statement”. He also suggested that I pay the bill,
even though I don’t owe them money, and wait until yet another month goes by for the billing department to straighten it out. Rather than get violent with the guy, I marched out of there and promtly called “customer service” again to see if I could find some answers.

Finally, I get someone who isn’t on drugs to speak with. The
“supervisor” more or less got it straightened out.

It’s been almost three months, and I’m still waiting for that rebate.
Never did get that “special offer”. After the mental anguish Sprint put me through, they should give me free phones and free service for life. I would drop Sprint, however I’m in China again this month. As grueling as my travel schedule is, I don’t have time to change service right now. Whenever I can take a break, dropping Sprint is high on my
to-do list!

Call their office after 5pm and it seems you get the “broken English” department. Horrible! Just got off the phone with some Fillipino guy that thinks he can speak English and asian woman ( a bit better) whose English was only slightly understandable.

Cheap Cheap Cheap! Im done with Sprint. Just cancelled my service. I am SO done with them!!! Yaaaaay!! Happy Days!