Comments on: How to tap the knowledge you don’t know you don’t know

By: What makes a great IDE? | Scrollin' On Dubs

What makes a great IDE? | Scrollin' On Dubs — Sat, 04 Jun 2011 18:48:28 +0000

[...] up a world of possibility that sends your mind reeling with ideas. For me it’s been a “Don’t know what you don’t know” advancement – the equivalent of taking off a pair of dirty sunglasses you didn’t [...]

By: TOMAS

TOMAS — Fri, 02 Oct 2009 02:11:34 +0000

Hey Sean, the Stone Soup Seminar sounds really interesting. I'm just catching up on my feeds so I totally missed the first meeting, but I've signed up to be notified for the next meeting and look forward to checking it out – I'll also let my buddies know about it.

By: Knowing vs. Certainty | KabbalahChick.com

Knowing vs. Certainty | KabbalahChick.com — Thu, 04 Dec 2008 15:16:55 +0000

[...] [...]

By: Grid7 - Build something. BIGGER. - FAW #23: David Heinemeier Hansson of 37 Signals

Wed, 23 May 2007 21:04:05 +0000

[...] “It’s good to be market-driven in the sense that you should know what’s going on, but you can’t let your customers drive your product development. You need to be able to innovate on behalf of your customers, but they often don’t know what they want.” We get pulled in various directions by requests in our support forums on JumpBox but we always view the suggestions against the backdrop of our vision for bringing Open Source apps within reach of the non-technical user. I recently wrote about this notion of “how do customers express their needs when they don’t even know themselves what they want?” Our Stone Soup Seminars and ability to deliver Innovation Games ® help us to get at this very problem. [...]

By: Grid7 - Build something. BIGGER. - FAW #16: Joshua Schachter of del.icio.us

Grid7 - Build something. BIGGER. - FAW #16: Joshua Schachter of del.icio.us — Wed, 16 May 2007 21:06:10 +0000

[...] I recently wrote a piece called “How to tap the knowledge you don’t know you don’t know“- it covers this very scenario. There is a rift in translating customer needs into product features. The bridge-building that occurs in order to understand the desired feature set is typically done by the product development team soliciting feature requests from users. Schachter’s advice is to instead seek the root cause behind the features they’re requesting. For instance, in our realm, users of traditional installable desktop software typically aren’t aware of the capability to ship a mini virtual computer that is fully preconfigured and self-contained- they don’t know what they don’t know about virtual appliances and therefore the features they request are related to usability failings with their current, known offering. It’s up to product development team to cross that divide and help “build the bridge of understanding” from the customer end by understanding their needs and requirements rather than seeking implementation-level feedback. [...]

By: TOMAS

TOMAS — Fri, 11 May 2007 11:04:03 +0000

Hey Sean, the Stone Soup Seminar sounds really interesting. I’m just catching up on my feeds so I totally missed the first meeting, but I’ve signed up to be notified for the next meeting and look forward to checking it out – I’ll also let my buddies know about it.

By: sean

sean — Wed, 09 May 2007 17:46:45 +0000

@angie – everybody knows Pacman loves watermelon, c’mon ;-) I do remember you from Refresh. I checked your site btw- big McGuyver fan myself and the only TV show I ever watch anymore is Lost- so props.

@Ben- glad you enjoyed it. I just posted the pics of everyone’s easle sheets->
http://www.grid7.com/archives/104_stone-soup-1-may-8th-2007.html

Hopefully it was useful enough that people will talk and we can draw twice as many people for the next one. Tell your friends!

By: Ben Atkin

Ben Atkin — Wed, 09 May 2007 16:52:56 +0000

Thanks for putting on this event. I learned a lot, and had a great time!

By: Sam

Sam — Wed, 09 May 2007 03:20:32 +0000

Great idea for tapping into DKDK space!

By: angie jantz

angie jantz — Tue, 08 May 2007 17:58:05 +0000

I will tell you one thing I didn’t know I didn’t know, I didn’t know pac-man liked watermelon.

Sorry I don’t have anything really pertinent to say, however I wanted to say that as a “first time commenter long time reader” I enjoy you blog. I am sure we met at a Refresh a year ago, however I have since moved to Salt Lake City. Keep it up!