Comments on: AuthorizeNet support is decrepit http://www.scrollinondubs.com/2008/03/26/authorizenet-support-is-decrepit/ Sean Tierney's Blog Wed, 01 Feb 2012 18:58:31 +0000 hourly 1 http://wordpress.org/?v=3.0.5 By: Lance http://www.scrollinondubs.com/2008/03/26/authorizenet-support-is-decrepit/comment-page-1/#comment-158033 Lance Thu, 27 Mar 2008 17:56:34 +0000 http://67.106.82.230/2008/03/26/authorizenet-support-is-decrepit/#comment-158033 I've heard that Authorize.net is weak by a good handful of folks. You unfortunately contacted their Customer NO-service dept. Great thing is you have tons of options so yanking your business is fully within your right. We've had decent luck with iTransact - simple and (relatively) smaller company. I'm able to deal with one person over there and have had that same person for 4 years or more. Shop it around - your business needs are too important to futz around with this type of thing I’ve heard that Authorize.net is weak by a good handful of folks. You unfortunately contacted their Customer NO-service dept.

Great thing is you have tons of options so yanking your business is fully within your right. We’ve had decent luck with iTransact – simple and (relatively) smaller company. I’m able to deal with one person over there and have had that same person for 4 years or more.

Shop it around – your business needs are too important to futz around with this type of thing

]]> By: Brandon http://www.scrollinondubs.com/2008/03/26/authorizenet-support-is-decrepit/comment-page-1/#comment-157837 Brandon Thu, 27 Mar 2008 03:55:54 +0000 http://67.106.82.230/2008/03/26/authorizenet-support-is-decrepit/#comment-157837 I was just working on some authorize.net stuff yesterday and have to agree-- their support is total ass. I can't imagine how painful it would be to have a problem with the service and be on hold for hours in an attempt to fix it as quickly as possible. I was just working on some authorize.net stuff yesterday and have to agree– their support is total ass. I can’t imagine how painful it would be to have a problem with the service and be on hold for hours in an attempt to fix it as quickly as possible.

]]> By: Maxim Porges http://www.scrollinondubs.com/2008/03/26/authorizenet-support-is-decrepit/comment-page-1/#comment-157818 Maxim Porges Thu, 27 Mar 2008 02:15:32 +0000 http://67.106.82.230/2008/03/26/authorizenet-support-is-decrepit/#comment-157818 FWIW, we run our call centers at CFI with the agents not being able to do anything with the softphones except accept calls. Stops them from spending all night calling their buddies long distance instead of doing their jobs. Seems kind of incredulous that they would have the same situation in a support center, but thought I'd pass along the info anyway. - max FWIW, we run our call centers at CFI with the agents not being able to do anything with the softphones except accept calls. Stops them from spending all night calling their buddies long distance instead of doing their jobs.

Seems kind of incredulous that they would have the same situation in a support center, but thought I’d pass along the info anyway.

- max

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