Comments on: Email now suffers the problem of carrier pigeons http://www.scrollinondubs.com/2010/03/09/email-unreliability/ Sean Tierney's Blog Wed, 01 Feb 2012 18:58:31 +0000 hourly 1 http://wordpress.org/?v=3.0.5 By: @sfioritto http://www.scrollinondubs.com/2010/03/09/email-unreliability/comment-page-1/#comment-384878 @sfioritto Fri, 12 Mar 2010 21:42:58 +0000 http://www.scrollinondubs.com/?p=1373#comment-384878 Of course I ran into this problem while working on Postosaurus. If you're a good email citizen, I bet you can get over 80% delivered. I had a group of people using Postosaurus over yahoo groups because the email was delivered more reliably. This is a pretty good list: <a href="http://code.alexreisner.com/articles/sending-email.html" target="_blank">http://code.alexreisner.com/articles/sending-emai...</a> I also recommend authstmp.com (this is what I did) for smtp, or set up your own box. Of course I ran into this problem while working on Postosaurus. If you're a good email citizen, I bet you can get over 80% delivered. I had a group of people using Postosaurus over yahoo groups because the email was delivered more reliably. This is a pretty good list:
http://code.alexreisner.com/articles/sending-emai...

I also recommend authstmp.com (this is what I did) for smtp, or set up your own box.

]]> By: Sean http://www.scrollinondubs.com/2010/03/09/email-unreliability/comment-page-1/#comment-384763 Sean Thu, 11 Mar 2010 07:13:21 +0000 http://www.scrollinondubs.com/?p=1373#comment-384763 Glen, fair points but I'm already assuming that the email is important, quality content and desired by the customer. Think of things like getting an email from your bank before your account is about to be overdrawn or getting an overdue notice from the water company if your payment was late and they're about to shut your water off. There's definitely a severity gradient to the types of emails one cares about but if your app is generating it I'm taking it as given that you're already addressing that. For the purpose of what I'm asking assume the communication is justified and desired- how do you best ensure that it reaches the recipient? And is staying within the realm of email the answer. It may be simply an issue of properly educating the recipient on whitelisting you as a sender. Or it may involve turning to alternate mediums. I'm just curious how people are handling it. Agreed spam has created this situation. There is clearly a problem here- it may very well be an opportunity for some startup to fix too. Solve this effectively and sell it as a service and it's something we'd probably buy. Sean Glen,
fair points but I'm already assuming that the email is important, quality content and desired by the customer. Think of things like getting an email from your bank before your account is about to be overdrawn or getting an overdue notice from the water company if your payment was late and they're about to shut your water off. There's definitely a severity gradient to the types of emails one cares about but if your app is generating it I'm taking it as given that you're already addressing that. For the purpose of what I'm asking assume the communication is justified and desired- how do you best ensure that it reaches the recipient? And is staying within the realm of email the answer. It may be simply an issue of properly educating the recipient on whitelisting you as a sender. Or it may involve turning to alternate mediums. I'm just curious how people are handling it.

Agreed spam has created this situation. There is clearly a problem here- it may very well be an opportunity for some startup to fix too. Solve this effectively and sell it as a service and it's something we'd probably buy.

Sean

]]> By: Glen http://www.scrollinondubs.com/2010/03/09/email-unreliability/comment-page-1/#comment-384718 Glen Wed, 10 Mar 2010 20:21:43 +0000 http://www.scrollinondubs.com/?p=1373#comment-384718 Designing a service where people want to, and expect to, receive emails is important. If people don't give a monkey''s about your email, then they won't care if it does not arrive. The other point is that your emails should have a high signal-to-noise ratio - the amount of forums and support sites I have to sign up for just to get some help with software or a product is ridiculous - half the time I use these sites so rarely, that there is no point in making me jump through 6-million hoops just to post a question. Crapplications have caused half the problem - it's not just about spam. Make something worthwhile that sends me worthwhile information and 1 I will be happy to get emails from it, 2 I might even consider paying for, or donating to, it Most people's inboxes are so full of spam you need to stand out! Designing a service where people want to, and expect to, receive emails is important. If people don't give a monkey''s about your email, then they won't care if it does not arrive. The other point is that your emails should have a high signal-to-noise ratio – the amount of forums and support sites I have to sign up for just to get some help with software or a product is ridiculous – half the time I use these sites so rarely, that there is no point in making me jump through 6-million hoops just to post a question.

Crapplications have caused half the problem – it's not just about spam. Make something worthwhile that sends me worthwhile information and 1 I will be happy to get emails from it, 2 I might even consider paying for, or donating to, it

Most people's inboxes are so full of spam you need to stand out!

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